Service & Support

Should you have any questions, please read our comprehensive FAQs carefully before contacting our support team. If you can't find an answer in our FAQ section, fill in the contact form below. We are happy to deal with your enquiry in either German or English.

Please provide a detailed description of the problem or issue you've encountered. We will get back to you as soon as possible.

Contact

Service email: info@tahuna.com

CONTACT US
Kontaktformular

FAQ

Frequently asked questions

Our experts are looking forward to help you with a tricky question!

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Frequently Asked Questions

CHANGELOG

Current software version:

Version TAHUNA capella

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Instructions

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WARRANTY TERMS

Customer service/contact

Should your device have a defect, or if you are not satisfied with it, please send the device to us using the address below, taking into account the following points.

  1. Send us your device in the original box.
  2. Include a letter describing the error and your full address, as well as
  3. a copy of proof of purchase.
  4. Stamp the package that you send to us (sufficient postage).
Address of the Service Center:

First Service
Kleine Düwelstr. 21
DE-30171 Hannover
E-mail: support@first-servicecenter.de

Warranty

Please keep proof of purchase for this device during the duration of the warranty. It must be included in the event of a claim.

You (the end-consumer) are entitled to a 36 month warranty starting from the date of purchase. The item was manufactured using the latest production process and unterwent strict quality controls. Should defects occur during the period of warranty, please contact the manufacturer and not the distributor!

The warranty does not apply to damages caused by improper use or external influences (water, shock, sun, breakage).